Assessment of Patient and Relatives Satisfaction in a Cardiac Surgery ICU Model

Kamran Shadvar, Ata Mahmoodpour, Hassan Solaimanpour, Eissa Bilejani, Bahman Naghipour, Daryoush Sheikhzadeh, Roghayyeh Shadbakhsh


Introduction: Evaluation of patients’ and their families’ satisfaction regarding the quality of care in the ICU is an important concern that can identify deficiencies of this field and help to improve satisfaction of both patients and their families. Considering the fact that problems related to cardiac surgery ICUs differ from other ICUs, recognition of these problems and the factors that lead to patient or family dissatisfaction can not only improve the quality and quantity of services provided in this section but also lead to increased satisfaction in these groups and promote scientific and practical knowledge related to sectors at regional levels. The aim of this study was to evaluate the satisfaction of patients and their families from the quantity and quality of services provided in the cardiac surgical ICU of Madani hospital, Tabriz, Iran. Materials and Methods: In this descriptive study, satisfaction of patients and their relatives from cardiac surgery ICU of Shahid Madani Hospital was evaluated using Modified MISS questionnaire for patients and CCMFNA questionnaires for their relatives during one year (1391-1390). The obtained data were statistically analyzed using descriptive statistics (frequency, percentage, mean ± SD) and SPSS ver. 15. Results: Majority of patients expressed moderate to high satisfaction. The overall satisfaction of doctors was higher than nurses (27% vs. 22%). The lowest level of satisfaction related to the possibility of meeting relatives (14.3%). Most relatives were spouses of patients who contributed to the highest rate of satisfaction; however, the location and meets expectations were less satisfactory. Conclusion: Improving waiting room quality, increasing duration of family meetings and increasing nursing attention are the factors that could be associated with further satisfaction.


Keywords: ICU; Patient satisfaction; Family satisfaction

Full Text:



Stricker KH, Kimberger O, Brunner L, Rothen HU. Patient satisfaction with care in the intensive care unit: Can we rely on proxies? Acta Anesthesiol Scand 2010;8:1-8.

Walker JK. Patient satisfaction the best direct the way to the future. J Perinat neonat 2006;20:88-90.

Latour JM, Altazelzet JanA, Heijden V, Albert J. Patient satisfaction in pediatric intensive care: a critical appraisal of the literature. Pediatr Crit Care Med 2005;6:578-84.

Soleimanpour H, Gholipouri C, Salarilak S, Raoufi P, Vahidi RG, Jafari Rouhi A, et al. Emergency department patient satisfaction survey in Imam Reza Hospital, Tabriz, Iran. International Journal of Emergency Medicine 2011;4(2): 1-7.

Soleimanpour H, Tabrizi JS, Farnam A, Nikakhtar M, Mokhtarpour M, Golzari SE, et al. Attitudes of emergency medicine physicians towards family presence during resuscitation. Resuscitation 2013; 84:e149-e150.

Press I. The academic medical center and patient satisfaction. Q Manage Health Care 2008;17:275-79.

Serra Neves FBC, Dantas MP, Bitencourt AGU, Sena Vieia P, Magalhaes LT, MeiratelesJM, et al. Analysis of family satisfaction in intensive care unit. Rev Braster Intensiva 2009;21(1):32-37.

Stricker KH, Kimberger O, Schmidlin K, Zwahlen M, Mohr U, Rothen HU. Family satisfaction in the intensive care unit: what make the differences. Intensive Care Med 2009;35:2051-59.

Stricker KH, Niemam S, Bugnon S, wurz J, Rohrer O, Rothen HU. Family satisfaction in the intensive care unit: Cross – cultural adaptation of a questionnaire. journal Of Critical Care 2007;22:204-11.

Wall RJ, Engelberg RA, Downey L, Heyland DK, Cortis JR. Refinement, scoring , and validation of the family satisfaction in the intensive care unit( Fs – ICU) survey .Crit Care Med 2007;35(1):271-79.

Quintana JM, Gonzalez N, Bilboo A, Aizpuru F, Escobar A, Esteban C, et al. Predictors of patient satisfaction with hospital health care. BMC Health Services Research 2006;6:102 .

Meakin R, Weinman J. The medical interview satisfaction scale (MISS-14. adapted from british general practice. Family Practice – an International Journal 2002;19(3):257-63.

Damghi N, Khadri I, Oualili L, Abidi K, Madani N, Zeggwash AA, et al. Measuring the satisfaction of intensive care unit patient families in morocco: A regression Tree analysis. Crit Care Med 2008;36(7): 2084-91.

HeylandDK, Rocker GM, Dodek PM, Kutsogiamis DJ, Kenopad E, Cook DJ, et al. Family satisfaction with care in the intensive care unit : Results of a multiple center study. Crit Care Med 2002;30(7): 1413-18.

Al-mailam FF. The effect of nursing care on overall patient satisfaction and its predictive value on return to – provider behavior. Asurvey study. Q Manage Health Care 2005;14(2):116-120.

Tervo-Heikkimen T, Kuist T, Partanen P, Vehvilainen-julkunen K, Aalto P. Patient satisfaction as a positive nursing outcome. J Nurs Care Qual 2008;23(1):58-65.

Heyland D,et al. Family satisfaction with care in the intensive care unit: Results of a multiple center study. Critical Care Medicine 2002;30(7):1413-1414.

Myles P S,Williams D L,Hendrata M,Anderson H,Weeks M. Patient satisfaction after anaesthasia and surgery: results of a prospective survey of 10811 patients. British Journal of Anaesthasia 2000;84(1):6-10.


  • There are currently no refbacks.

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

2013-2023 (CC-BY) Australian International Academic Centre PTY.LTD.

Advances in Bioscience and Clinical Medicine